Email Service Template

Introduction

The Email Service Template equips implementers with a variety of inputs derived from the inbound email message class itself, seamlessly integrating these into the flow. When your email service is connected to a flow utilizing the Plinqx Email Service Template, all input and output variables are pre-configured for your convenience.

Creating a New Email Service Flow

To create a new Email Service Flow in Salesforce.

1. In Setup go to 'Flows'.

2. Click the 'New Flow' button.

3. From the new flow screen, select the 'All + Templates' tab.

4. From here search and select the Plinqx Email Service Template from the list.

Please see the below table for avaibable input and output variables within the template

Variable	Type	Input / Output	Description
ccAddresses	Text Collection	Input	A collection of all cc addresses.
headers	Text Collection	Input	A collection of all the email headers.
toAddresses	Text Collection	Input	A collection of all recipient addresses.
emailMessage	Email Message SObject Recover	Input	A representation of the standard Salesforce Email Message Object
attachments	Collection of SObject Attachments	Input	A collection of the standard Salesforce Attachment Object
caseId	Text	Input	For every email received, a case is generated by the PlinqxInboundEmailHander service, unless a corresponding thread id is identified, then the matching existing Case Id is returned. Additionally, the service will review and apply any Case Assignment rules if they are in place. Beyond this step, it falls to the implementer to oversee the execution of any further relevant business logic.
fromAddress	Text	Input	The senders email address
fromName	Text	Input	The senders full name as configured in their email profile.
htmlBody	Text	Input	The html body of the email message.
htmlEmailBodyIsTruncated	Boolean	Input	Indicates whether the html body is truncated (true) or not (false).
inReplyTo	Text	Input	The In-Reply-To field of the incoming email. Identifies the email or emails to which this one is a reply (parent emails). Contains the parent email or emails' message-IDs
messageId	Text	Input	The message Id of the Inbound Email, this is not the Salesforce Id for the record.
message	Text	Output	An output message that is set by the implementer to return to the mail server.
plainTextBody	Text	Input	The body of the email in plain text.
plainTextBodyIsTruncated	Boolean	Input	Indicates whether the plain body text is truncated (true) or not (false).
replyTo	Text	Input	The reply address of the sender.
subject	Text	Input	The subject of the email.
success	Boolean	Output	A return value set by the implementer to indicate whether the configured flow logic executed successfully (true) or (false).