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Support

Getting Help with Plinqx​

If you're encountering issues or have questions about Plinqx, our dedicated support team is here to assist you. We understand the importance of resolving your concerns promptly and efficiently to ensure a smooth experience with our product.

How to Report Issues​

To help us provide the most effective support, please follow these steps when reporting an issue:

  1. Detailed Description:

    • Provide a detailed description of the issue you are experiencing. Include any error messages, what you were trying to accomplish, and any relevant details about the scenario.

  2. Screenshots or Screen Recordings:

    • If possible, include screenshots or screen recordings of the issue. Visual aids can be incredibly helpful in understanding the problem and providing a quicker resolution.

  3. Steps to Replicate:

    • List the steps you took leading up to the issue. This information will help our support team replicate the problem and find a solution more efficiently.

  4. Contact Information:

    • Provide your contact details, including your name, organisation, and the best way to reach you.

Contact Us​

  • For all support-related queries, please email us at

  • We aim to respond to all queries within 24 hours. Our support hours are Monday to Friday, 9 am to 5 pm (NZT).

Additional Resources​

  • FAQs and Troubleshooting Guides: Be sure to check out our frequently asked questions and troubleshooting guides, which may have the answer to your query.

  • Community Forum: Visit the Plinqx community forum to see if other users have experienced similar issues and how they resolved them.

Your Feedback Matters​

Your feedback is invaluable in helping us improve Plinqx. If you have suggestions or feedback, please feel free to include them in your communication with us. Together, we can make Plinqx better for everyone.

Conclusion​

At Plinqx, we are committed to providing exceptional support to our users. Whether you're facing a technical issue or just have a question about our product, our team is ready to assist you. Reach out to us at [email protected], and we’ll be in touch as soon as possible.